Solutions that defy distance.

You don't just get your own team, you get

our team

too.

Get expert recruiters, high quality training and compliance departments, and so much more.

You don't just get your own team, you get our team too.

Recruitment
Department

OPEX
Department

Compliance Department

Employee Experience Department

Talent acquisition

Sourcing the best.

We work closely with you to understand your unique needs and create a recruitment profile that reflects your requirements and attracts top talent. Our skilled recruiters employ a variety of cutting-edge techniques to assess each candidate's skills and qualifications, ensuring they're the perfect fit for your team. With a proven track record of success and a commitment to excellence, we're ready to take your business to the next level.

Training

Workflows that work.

We know that learning the ropes can be tough and that's why we go above and beyond to ensure our employees have access to the tools and resources they need to excel. We carefully record every single session and create custom curriculum materials that are used for training and a reference library for continuous education. No detail is too small - we cover everything from the basics to the most complex topics.

Operational excellence

Scalability that lasts.

Our Business Development Department, OPEX is committed to minimizing your training investment by providing expert trainers and instructional designers. They create learning modules and assessments to establish standards for your back-office team. OPEX is the backbone of our mission to ensure operational excellence, and longstanding success.

Compliance

On-site results.

We believe that accountability is key, which is why we hold ourselves and our team members to the highest standards. Our Compliance Department keeps processes running like clockwork, ensuring that every member of your team is performing at their best and troubleshooting any issues that arise.

Employee experience

Culture that breeds success.

We know that hiring top-notch talent and providing them with all the bells and whistles is important, but it's all for naught if the environment they work in isn't up to snuff.That's why at ISTA we believe that the employee experience is just as important as the client experience. It's our duty to provide a workplace that's safe, enriching, and fun for everyone, no matter their position.

Sourcing the Best

Talent acquisition

We work closely with you to understand your unique needs and create a recruitment profile that reflects your requirements and attracts top talent. Our skilled recruiters employ a variety of cutting-edge techniques to assess each candidate's skills and qualifications, ensuring they're the perfect fit for your team. With a proven track record of success and a commitment to excellence, we're ready to take your business to the next level.

Workflows that Work

Training

We know that learning the ropes can be tough and that's why we go above and beyond to ensure our employees have access to the tools and resources they need to excel. We carefully record every single session and create custom curriculum materials that are used for training and a reference library for continuous education. No detail is too small - we cover everything from the basics to the most complex topics.

Scalability that Lasts

Operational excellence

We work closely with you to understand your unique needs and create a recruitment profile that reflects your requirements and attracts top talent. Our skilled recruiters employ a variety of cutting-edge techniques to assess each candidate's skills and qualifications, ensuring they're the perfect fit for your team. With a proven track record of success and a commitment to excellence, we're ready to take your business to the next level.

On-site Results

Compliance

We believe that accountability is key, which is why we hold ourselves and our team members to the highest standards. Our Compliance Department keeps processes running like clockwork, ensuring that every member of your team is performing at their best and troubleshooting any issues that arise.

Culture that Breeds Success

Employee experience

We know that hiring top-notch talent and providing them with all the bells and whistles is important, but it's all for naught if the environment they work in isn't up to snuff. That's why at ISTA we believe that the employee experience is just as important as the client experience. It's our duty to provide a workplace that's safe, enriching, and fun for everyone, no matter their position.

No two businesses are the same.  
We’ll work with you to customize your plan for success and ease the transition process.

Our dynamic healthcare solutions allow your business to:

provide customer care
streamline office operations
Recruit top talent
Boost Sales Revenue
Avoid tech nightmares

Customer service

Provide customer care that truly represents your brand

Back office

Streamline back office functions for sustainable scalability

Recruitment

Attract top talent that aligns with your business objectives

Sales

Close deals, and increase revenue with our sales solutions

Tech support

Keep your technology up and running with reliable technical care from our expert advisers

Empowering the healthcare industry with innovative solutions.

Finance

Sales and lead generation, invoice management and review, accounts payables and receivables, 24/7 customer support

Medical billing

Prior authorization, collections, census, insurance coordination and validation

ABA companies

Recruiting, payroll, billing, prior authorization review, insurance verification, and 24/7 customer support

Laboratories

Critical lab results, 24/7 customer service, prior authorization and verification, as well as appointment set up and confirmations

Medical equipment

Order fulfillment, resupplies billing, collections, 24/7 customer service, insurance and authorization verification, as well as other functions

Long-term care facilities

Chart audits, recruiting, referral management, clinical reimbursement, discharge management and other functions

Staffing agencies

Recruiting, payroll, billing, 24/7 customer support

Homecare agencies

Recruiting, payroll, billing, prior authorization review, insurance verification, and 24/7 customer support

Pharmacies

Rejections, census, clarifications, cost containment, Data entry, reconciliation, veterinary pharmacy, 24/7 customer service

Doctor's offices

Medical records upkeep and management, appointment set up and confirmations, chart audits, and reviews, insurance and authorization verification, and 24/7 customer service