Born from a vision to revolutionize healthcare support services, ISTA Solutions launched in 2016 to provide cost-effective, high-impact outsourcing tailored to the healthcare sector.

We're not just another outsourcing company. We're a powerhouse that's changing the game. With headquarters in Howell, New Jersey, and a thriving base in the Philippines and South Africa, we're global leaders in our field.

In 2024 we opened our doors in South Africa, with teams in Johannesburg and Cape Town. South Africa is home to a deep pool of university-educated professionals with excellent English, strong healthcare and business experience, and a natural understanding of US clients. Our South African team works US hours, so they are online whenever our clients are. Together with our Philippines operation, it gives every client a broader, more resilient bench of skilled, dependable talent.

At ISTA, we're all about innovation and excellence. Our approach is guided by operational efficiency, performance, quality improvement, and customer satisfaction. We pride ourselves on our commitment to delivering proven best practices and operating models that provide a flawless outsourcing experience for our clients.

Innovation also means putting the right technology in our people's hands. Our teams use AI every day to document processes, automate repetitive steps, and check their work, turning manual workflows that once took dozens of steps into a few clicks, with an experienced specialist verifying every result.

The future of ISTA is agentic AI with humans in the loop. AI agents will run routine workflows automatically from start to finish, such as pulling reports, reconciling data, routing tasks and updating trackers. They will also continuously analyze your operations to surface trends, risks and recommendations. Our trained specialists stay in the loop at every step, reviewing, approving and handling the judgment calls, so you get the speed and insight of automation with the care and accountability of a dedicated team.